Why the Wait at the Pharmacy Is Actually a Good Thing

The wait time is due to the pharmacy's rigorous commitment to detail, ensuring your medication is safe and accurate.  “A pharmacist's job is to ensure you receive the right medication, at the correct dosage and for the intended purpose,” says Maxine Mercurius, Chief Pharmacist at Deans Pharmacy. “Every step safeguards your well-being. We understand that waiting can be frustrating but this attention to detail is what prevents potentially dangerous errors,” Maxine added.

Here’s what goes on behind the counter and why each step is crucial for your health and well-being:‍

• Double-Checking Everything: Accuracy is paramount. Pharmacists scrutinize prescriptions for errors, ensuring they're legible, from a licensed provider and match your medical condition
• Drug Interaction Watchdog: They act as guardians against harmful side effects by reviewing your medication history for potential conflicts with other medications you're taking.
• Insurance Hurdles: Navigating insurance can be time-consuming. Pharmacists confirm coverage and determine your copay, sometimes requiring communication with insurance companies.
• Special Needs, Special Care: For specific needs, medications may require compounding, which involves mixing them to your unique requirements. This intricate process ensures the medication is prepared precisely as needed.
• Knowledge is Power: Pharmacists take the time to educate you. They explain how to take the medication, discuss potential side effects and answer any questions you may have. This enables you to use your medication correctly and safely.
• One Last Look: Before you walk out the door, there's a final accuracy check of your prescription, medication and dosage instructions.

To expedite the service, you can submit your prescription electronically via WhatsApp or email and then call ahead to confirm that your medication is ready for pick-up. And don’t forget to bring the exact prescription sent electronically along with your health card. Although electronic submissions jump-start the process, be prepared for a brief wait as your health card and original prescription still need to be processed and double-checked.

So next time you're waiting for your prescription to be filled, remember, it's because we’re prioritizing your well-being

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